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Question:"How can I manage users and roles across multiple schools in Grow?"Watch the Video:This short clip explains the access hierarchy in Grow, how to manage users across schools, and when to reach out to technical support for assistance.Summary / Key TakeawaysDuring our September 2025 Grow Office Hours, the conversation focused on managing users and permissions across schools. Kendal clarified the differences in access levels and shared strategies for handling multi-school user management, setting up coaches, and improving reporting consistency.Steps Covered in the Video:Understand Access Levels: School Admins can view and edit users only within their assigned school unless permissions are changed. Assistant Admins can manage users under their supervision but cannot edit users at the same level. System Admins have full visibility across all schools. Managing Coaches and Groups: Add coaches to specific groups to control which teachers or teams they can view. Use Primary Coach Re

Question:"How can I adjust my form settings to display strand averages and overall rubric scores?"Watch the Video:This short clip demonstrates how to configure form settings to show strand averages on drafts and overall scores on finalized observations. Summary / Key TakeawaysDuring our September 2025 Grow Office Hours, a participant shared challenges with displaying average scores for each strand and the overall rubric in their state-provided form. The discussion clarified how form settings can be adjusted to show strand averages and overall scores without affecting existing scoring.Steps Covered in the Video:Adjust Form Settings for Strand Averages Go to the form settings. Toggle on “Display strand averages on draft” and “Display overall score on finalized observations”. Save your changes. Understanding Competency Forms vs. Strand Averages Strand averages calculate averages for groups of rows within each strand. Competency forms add individual rows together to create a total scor

Question:"How can I update user roles, especially for users who currently have no role, using Advanced Search?"Watch the Video:This short clip walks through the steps to find users without roles using Advanced Search and how to assign them the correct roles. Summary / Key TakeawaysDuring our September 2025 Grow Office Hours, a system admin shared that they were unable to log in as other users or assign roles to users without roles. The discussion highlighted how to use Advanced Search to efficiently manage user roles.Steps Covered in the Video:Identify Users with No Role Use the Advanced Search tool to filter for users who currently have no assigned role. Assign Roles Through Profile Page Select a user from the search results. Choose the appropriate role (e.g., School Administrator, Observee, Coach, or Regional Admin). Make sure to assign the correct school or group context. Troubleshoot Role Issues Verify the user is not inactive or archived, as this prevents role assignment. If