At Level Data, we strive to provide you with the best support experience possible. Whether you have a general question or need technical assistance, we encourage you to take a self-help approach first. This guide will walk you through how to find answers efficiently and when to reach out for additional support.
Step 1: Search the Community
Before submitting a support request, we recommend searching our Level Data Community for answers. The community is filled with discussions, articles, and resources that may already address your question.
How to Search:
- Use the Search Bar at the top of the page to enter keywords related to your issue.
- Browse through existing topics, guides, and discussions for potential solutions.
- Engage with community posts by commenting or asking follow-up questions.
If you don’t find your question already answered, feel free to post it in the community. By asking your question publicly, you not only get support from our team and other users, but you also help other districts who may have the same question in the future.
Step 2: Submit a Ticket to our Helpdesk
If you need further assistance, have a more technical question, or require direct support from our team, you can submit a ticket through our Level Data Support Portal. This is ideal for:
- Issues requiring technical troubleshooting.
- Product-specific or district-specific inquiries that need expert assistance.
- Account or access-related concerns.
How to Access the Helpdesk:
- Navigate to the Level Data Support Portal by clicking on the menu item labeled Support at the top of the menu bar in the Level Data Community.
- Fill out the request form with details about your issue.
- A representative from our Helpdesk will reach out to you as soon as possible.
By following these steps, you can quickly find the information you need while ensuring your support experience is as smooth as possible. We appreciate your engagement in our community and look forward to helping you succeed!
If you have any feedback about this process, feel free to share your thoughts in the community. Happy learning!